- Introduction
At Nosteq Networks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our website visitors, customers, and users. By accessing our website or using our services, you consent to the collection and use of your personal information as described in this policy.
- About Nosteq Networks
Nosteq Networks is a pioneering Internet Service Provider (ISP) and eCommerce platform dedicated to delivering innovative solutions and exceptional services to our customers. As a leading ISP, we offer reliable and highspeed internet connectivity to homes, businesses, and institutions. Our robust infrastructure ensures seamless online experiences, empowering individuals and organizations to thrive in the digital age.
- Data Collection and Usage
At Nosteq Networks, we recognize the importance of your privacy and are committed to the responsible handling of your personal information. We collect and utilize your personal data to provide tailored products and services while continually improving our offerings. The types of personal data we collect and the methods of collection include:
a) Information Provided by You:
When you interact with our website and mobile platforms, you may provide us with various types of personal information, including but not limited to:
- Contact details such as your name, postal addresses, phone numbers, and email addresses.
- Demographic information including your date of birth, age, or age range, as well as gender.
- Online registration information, such as your password and authentication details.
- Payment information, including credit card details and billing addresses.
- Responses to customer satisfaction surveys, market research, or online questionnaires.
- Preferences for marketing communication.
b) Automatically Generated or Obtained Information:
We may also collect and store certain information automatically or from third-party sources, including:
Details about your device, operating system, browser, and IP address.
Unique identifiers associated with your device.
Web pages visited, products viewed, and actions taken on our platforms.
Duration and timestamps of website or app usage.
Usergenerated content, such as social media postings.
Social media profile information, including usernames, IDs, and profile photos.
We respect your preferences regarding the use of your personal data. You have the option to customize your experience and control the use of your data for personalized marketing and content delivery. If you no longer wish to receive personalized offers or targeted advertising, you can opt out or adjust your preferences by contacting us or through the settings on our platforms.
c) Subscription to Services and Products
When you subscribe to our services or purchase products from us, we collect identifiable personal information to fulfill your orders and provide contracted services. This information includes contact details, payment information, and other necessary data. We generate and issue invoices, notify you of any changes impacting your services, and ensure compliance with the terms and conditions of our products and services. Please note that as a provider of certain services in collaboration with suppliers, we may share your personal information with them to deliver the contracted services. While we obtain commitments from these suppliers to maintain confidentiality, we cannot be held liable for any breaches by them.
d) Correspondence
Any information collected through correspondence with us, whether via email, phone, or written communication, is solely used to address the specific matters raised in that correspondence. If necessary for customer service purposes, we may disclose your personal information to relevant parties within Nosteq Networks or to third parties. Rest assured, your personal information will only be shared to the extent necessary to address your queries or concerns, and it will be treated with confidentiality.
- How We Use Your Personal Data
We utilize your personal data to deliver, enhance, and optimize our products and services, including:
- Registering you as a new customer.
- Processing and fulfilling your orders.
- Improving our website, applications, and offerings.
- Complying with legal obligations, including identity verification and fraud detection.
Promotional Activities
Occasionally, we may use your personal information to inform you about promotional offers, service-related matters, or to solicit feedback. You always have the option to opt out of receiving such communications, either through an opt-out mechanism provided in each communication or by contacting our customer services representatives. Your preferences regarding promotional information are important to us, and we respect your choices.
Other Uses
We collect information to maintain network integrity and provide you with relevant content and services. In some instances, legal requirements may necessitate the collection of personal information about customers. We commit to safeguarding the confidentiality of such data, and we may combine it with information obtained from our business partners or affiliates for legitimate purposes. Aggregated user data may be shared with business partners or third parties for content development and relevant advertising, ensuring individual user anonymity.
- Confidentiality and Security
We prioritize the confidentiality and security of our customers’ personal information and take all reasonable measures to protect it. We do not sell your personal information to third parties for commercial or marketing purposes. Our security measures include the use of secure servers and encryption technologies to safeguard your data during transactions and submissions. In the event of a security breach compromising your personal information, we will promptly notify you via email or through a notice on our website, providing guidance on steps you can take to protect your information.
We retain your personal information only for as long as required by law or for legitimate business interests. Upon the cessation of these reasons, we responsibly and securely delete your personal information. We rely on your cooperation to provide updated personal information to ensure uninterrupted service and accurate records. Please inform us of any changes to your information promptly, including banking details, email addresses, physical addresses, and telephone numbers. You may also contact us to verify the accuracy and completeness of your stored personal information.
- Legal Basis for Data Processing
We adhere to legal requirements and ethical standards when processing your personal data. The legal basis for such processing may include:
- Your consent for specific purposes, which can be withdrawn at any time.
- Our legitimate business interests, ensuring effective operations while respecting your privacy.
- Performance of contractual obligations, such as processing orders and delivering products.
- Compliance with legal obligations, including regulatory requirements and law enforcement requests.
We are committed to transparency and accountability in our data processing practices. If you have any questions or concerns regarding the collection or usage of your personal data, please contact us using the provided contact information.
- Minors
Nosteq Networks will not enter into a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian to do so. We undertake not to contact minors about promotional offers or for marketing purposes without parental consent.
- Reservation of Rights
Nosteq Networks reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims. Additionally, Nosteq Networks reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.
Furthermore, Nosteq Networks reserves the rights to disclose your personal information where you have given us express consent to do so. We also reserve the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.
- Amendment of Policy
Nosteq Networks reserves the right to make changes to this Privacy Policy or update it from time to time. Where a major change is made, customers will be informed through a notice on our website. Customers and website visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.